The below Terms of Service are relevant exclusively to B2B (business to business) partners applying for access to our website.
Retail Customers please visit:
1. Purpose of Agreement
The Supplier develops, operates and manages a website, for distribution and sale of touristical services, referred to hereinafter for brevity as “Platform”. The offer of services that appear in the Platform, for instance, Hotels and apartments reservations, day trips and land transport, are offered for trading and reselling to the Associate, allowing the possibility to make real time and direct reservations of these tourism services. The Supplier transacts with the status and activity of the tourist agency, and does not provide / perform itself these services.
This agreement has an unlimited time frame, commencing from the date of signature. Each of the parties has the right to cancel the contract by simple written statement. The written notification of this cancellation by any party shall not invalidate any non-executed and / or pending obligations arising from it, which obligations must be addressed under the terms of this agreement.
3. Quoted Prices and Rates
3.1. All prices of services available through the Platform are net prices (NET) and include all taxes (National and Local). The Associate will be required to add to these prices any profit margin, and remains solely responsible for compliance with trade, tax, local, or any others of any principle of law of the Authorities to which it belongs.
3.2 All occasionally offers and promotions are clearly marked as such.
4. Invoicing Procedure and Payment
4.1 The Supplier will issue invoices per booking and according to the commercial traffic of the Associate. Invoices will be sent electronically by email and shall be paid 14 days before the arrival of the client (check-in date). Any disagreement or dispute of an invoice must be expressed in writing within a period of five (5) business days, after this period any change there. Last Minute bookings being made less than 7 days before the clients arrival, must be
paid immediately after the receipt of the invoice.
4.2 Payment Advances for Early Booking Discounts (Early Booking)
The Platform offers discount services on the basis of the reservation date ( early booking discount policy ). For these discounts to be valid, a deposit is required at the percentage and date specified in the Platform as appropriate for each property. For these required payments a invoice will not be issued, but only an informative proforma of obligation. The amount of these advances will directly offset against the next invoices issued as described in this agreement (§8.1). Failure to pay the required deposit on time, will result to either cancellation of the booking(s) or the acceptance thereof to normal, without the discount prices of the Platform. In any case, the Supplier will exhaust every reasonable effort to communicate and agree with the Associate.
In case of Cancellation of invoiced bookings, the Supplier will follow the cancellation policy of each service separately as they are posted on the platform and issue the Associate a Credit Note/Invoice for any resulting difference. Similarly canceling non-invoiced reservations will be invoiced only on basis any existing cancellation terms. Cancellation of services on the same day or after the date of initiation of the service, it is mutually agreed, bear a cancellation penalty of total value of reservation in every case
Although the Supplier makes every effort to ensure availabilities of services offered through the Platform, overbookings of our suppliers may happen, particularly during the high season due to negligence of the supplier, human error or any other unforeseeable by the Supplier reason . In such case, the Supplier will make its best effort to provide the same or a higher official class residence (or service) without any surcharge nor discount. If even this is not possible, the Suppler is obliged to return in full any amounts paid, collected / invoiced. It is explicitly agreed that if the Supplier secures alternative services of the same, or higher official class, but the customer refuses this alternative, then the Supplier will not be held liable for any further compensation beyond the reimbursement of the total value of these services. In any case, and if possible, the Supplier will make every effort to resolve these issues prior to arrival, in communication and cooperation with the Associate.
The Supplier makes every possible effort to control the quality, of participating on the Platform, suppliers services. Any complaints that may arise, should be expressed on the spot without delay and confirmed in writing by testimony of the Suppliers or Associates’ representative in the region. These requirements can be negotiated between the two parties (client or agent and supplier or Associate) to solve the problem. It is mutually agreed that claims at a later date than the service is performed will not be recognized, providing the complaint has not been expressed on the spot to the Suppliers representative at the destination in writing and as described above.
Given that the Company transacts with third parties for the property and tourist agency activity services available through the Platform, and does not offer these services itself, and under the restrictions applied in accordance with these terms and conditions and to the extent permitted by law, will be liable only for direct losses which may occur, be paid or caused due to insufficient compliance with our obligations in relation to the provision of the services, with a total maximum amount equivalent to the total cost of the specific booking as defined in the e-mail confirmation (an isolated incident or series of connected events).
However, to the extent permitted by law, neither we nor any of its officers, directors, agents, subsidiaries, affiliated companies, distributors, online affiliates, licensees, agents or others involved in creating , sponsoring, promotion or in any other way provide content to the platform, are not responsible for (i) any punitive, special, indirect or consequential loss or damage, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of a right to compensation, (ii) any ambiguity about the information (description) of the third party supplier (including price, availability and evaluation) provided on our platform, (iii) services or products offered by the vendor or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, paid or caused, according to, following or in connection with the use, inability use or delay in use of our Platform, or (v) for any (personal) injury, death, personal property damage, or other (direct, indirect, special, consequential or punishable) damages, losses or costs suffered, paid or caused it, either because of (legal) acts, errors, breaches, (gross) negligence, deliberate misconduct, omissions, non-performance, misrepresentation, tort or strict liability of facility or liability attributable (wholly or partially) to the Supplier or any from our other business partners (including their employees, management, executives, agents, representatives or associated companies) whose products or services are provided (directly or indirectly), offered or promoted on or through the Platform , including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
9. Copyright Notice
Unless stated otherwise, the software required for our services used by our platform and intellectual property rights (including copyrights) concerning the content and information contained in our Platform material belong to Esiness Travel Services Limited and its’ suppliers or providers of services. Esiness Travel Services Limited retains exclusive ownership of all rights, title and interest (all intellectual property rights) the form and feel (including infrastructure) of the Platform through which the services are available and you may not copy, export, create links to, publish, promote, advertise, integrate, exploit, combine or otherwise use the content or our trademark without our express written permission. To the extent that (wholly or partly) you were to use, or blend our content (translated or otherwise), any copyright or any (translated) content or customer comment of our Platform, you hereby assign, transfer and attach any such copyright to Esiness Travel Services Limited. Any unauthorized use or any of these actions or behavior will constitute misuse of our intellectual property rights (including copyright and the right to databases).
10. Other Terms and Conditions
10.1 The terms and conditions and our services are subject to, and construed in accordance with Hellenic (Greek) law and any dispute arising from these general terms and conditions of our services will be submitted exclusively to the competent Courts of Lefkada, Greece.
10.2 If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, all other requirements still remain valid and apply. In such case, the invalid provision shall nonetheless apply to the maximum extent permitted by applicable law.
10.3 Any apparent errors in any information Platform (including printing) are not binding.
Disclaimer of liability:
The details provided in this website are checked thoroughly and updated at regular intervals. Nevertheless, we cannot guarantee that all details are complete, correct and perfectly up-to-date at all times.